Complaints Procedure

Intuita Psychology Ltd

Last updated: 22 September 2026

We aim to provide a careful, respectful and professional service. If you are unhappy with any aspect of our work, we want to hear from you so we can put things right where possible.

Step 1 — Contact us

Please email rose@intuitapsychology.com with:

• Your name and contact details

• The nature of your complaint

• Relevant dates and any documents that help explain the issue

• What you would like us to do

We aim to acknowledge complaints within 5 working days and to provide a fuller response within 20 working days where possible. Complex matters may take longer; we will keep you updated.

Step 2 — Review

Complaints are reviewed by Dr Rosanne (Rose) Cobb / Intuita Psychology Ltd. We will look into what happened, consider any relevant records, and respond in writing with our findings and any proposed next steps.

Step 3 — External options

If you remain dissatisfied:

Professional practice / conduct

You may raise concerns with the Health and Care Professions Council (HCPC) about an HCPC-registered practitioner:

https://www.hcpc-uk.org/

Data protection

If your complaint is about how personal information has been handled, you may contact the Information Commissioner’s Office (ICO):

https://ico.org.uk/

Raising a complaint with us does not affect your right to seek independent advice or to contact regulators.

Contact

rose@intuitapsychology.com

Intuita Psychology Ltd · Company No. 17395003